Shipping & Return Policy

At DULCIMA COSMETICS, we are committed to ensuring that your order reaches you safely and efficiently.

1. Shipping Policy

Order Processing

• All orders are processed within 1–3 business days following payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Information

• Shipping costs and available delivery options are displayed during checkout and may vary depending on your location and selected shipping method.

• Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.

Delivery Time

We strive to ensure that all orders are delivered as quickly as possible.

• Delivery times may vary depending on your location, the selected shipping service, and local logistical conditions. Estimated delivery times will be provided during checkout and confirmed once your order has been dispatched.

• While we work closely with our logistics partners to ensure timely delivery, delays caused by customs clearance, transportation disruptions, weather conditions, or other unforeseen circumstances may occasionally occur.

Customs & Duties

For international orders, customs duties, taxes, and import fees may apply depending on local regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.